AKA Global Outsourcing Solutions
We are a business process outsourcing company that offers excellent customer service to help your business grow.
Why Us
We can be your outsourcing partner! AGOS can drive your business’ productivity without compromising quality. At AGOS, we value our people. We believe that if we take good care of our employees, they will also take care of our clients and therefore, your customers.
Quality
We are results oriented. Our teams are passionate about delivering results that meet our clients’ expectations. Our support teams are skilled not only with handling operations but also with client facing ad reporting through clear and constant communication.
Dependability
AGOS is operating 24/7 ensuring that wherever you are in the world; we can address your customers’ concerns. Our representatives are well-trained to communicate with empathy, yet following the language of your business. This will ensure that good results are delivered at the end of every conversation.
Growth
AGOS can help you reach your business goals. We make sure that we meet if not exceed our clients’ expectations depending on their unique needs at reasonable rates.
Leadership Team
Dina B. Sabayan
Operations Manager
With more than 10 years of experience in supervision and management, handling different verticals, I have produced the necessary results to keep campaigns successful and clients happy. The strong bond I foster with the people working on my team helped us pull through and deliver through good and challenging times.
Billy James Constantino
HR and Compensation & Benefits Officer
With 7 years of experience in Human Resources, skilled in managing payroll, benefits administration, and ensuring compliance while supporting employee satisfaction and organizational goals, I specialize in compensation and benefits, ensuring that employees are well-supported and valued.
Bernadette Francisco
Team Lead/Supervisor
Leads and motivates a sales team to meet targets, providing coaching and support while monitoring performance. As a supervisor with over eight years of experience driving team performance, exceeding sales targets, and improving conversion rates, Bernie excels in coaching agents and fostering a results-oriented team culture while delivering solid results.
Mitzi San Juan
Trainer and Quality Analyst
Webster Amper
Subject Matter Expert
Michell Borcena Juan
Subject Matter Expert
Provides assistance, support, mentoring, coaching sessions to help improve performance and develop talent and skills. Helps identify opportunities and discuss action plans with the team. We act as the go-to resource for agents regarding complex and escalated queries and ensure that the target metric are met.
Testimonials
WANT TO WORK WITH US?
Join Aka Global Outsourcing Solutions
At Aka Global Outsourcing Solutions, we don’t just offer jobs — we build careers. As a fast-growing BPO company, we provide opportunities for passionate, driven, and customer-focused individuals who are ready to make an impact in a global environment.
We believe that our people are our greatest asset. That’s why we invest in continuous training, professional development, and a supportive work culture that encourages growth, collaboration, and innovation.
Frequently Asked Questions
What industries do you support?
We work with companies across e-commerce, healthcare, finance, technology, telecommunications, and retail. Our teams are trained to quickly adapt to industry-specific processes and compliance standards.
How do you ensure service quality?
We implement structured quality assurance processes including KPI tracking, performance scorecards, supervisor oversight, call monitoring, and continuous coaching programs to maintain consistent service excellence.
How do you protect client data and confidentiality?
We enforce strict confidentiality agreements, secure system access controls, monitored workstations, and internal compliance protocols to safeguard client information at all times.
How do you measure performance?
We align with your KPIs and SLAs, providing regular reports on productivity, quality scores, customer satisfaction, and operational efficiency.
Do you provide training?
Yes. We provide comprehensive training programs to ensure our employees are fully equipped with the skills and knowledge needed to succeed.
How can I apply for a job at Aka Global Outsourcing Solutions?
You can apply through our website’s Careers page or submit your resume to our official recruitment email. Our recruitment team will contact qualified candidates for the next steps.
What makes Aka Global Outsourcing Solutions different?
We focus on long-term partnerships, customized solutions, transparent reporting, and proactive performance management — not just staffing, but strategic operational support.